Terms and conditions

These General Terms and Conditions (hereinafter: GTC) set out the rights and obligations of UP! Light (registered office: 8412 Veszprém, Kincsási utca 4, door 1; tax number: 60859783-2-39; hereinafter: the Company or the Service Provider) and of the Customer using the electronic commerce services provided through the uplight.hu website (hereinafter: the Customer). (The Service Provider and the Customer are hereinafter jointly referred to as the Parties.) The GTC applies to every legal transaction and service carried out through the uplight.hu website, regardless of whether it is performed from Hungary or abroad, by the Service Provider or by its subcontractor.

1. General information, conclusion of the contract between the Parties

1.1. The scope of this GTC covers all electronic commerce services provided in the territory of Hungary through the electronic store (hereinafter: Webshop) available on the uplight.hu website (hereinafter: Website). This GTC also covers every commercial transaction in the territory of Hungary concluded between the Parties defined in this contract. Purchases in the Webshop are governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services (“Ektv.”).

1.2. Purchases in the Webshop can be made by placing an order electronically, in the manner specified in this GTC.

1.3. Most of the Webshop's services are available to all users without registration. Certain services, however, require registration (and subsequent login), which anyone is entitled to in accordance with this GTC. These services relate to the wholesale interface and to registered customers. Registration is not required to place an order.

1.4. The Service Provider accepts the order (offer) of a guest Customer by a separate acceptance e-mail (confirmation e-mail), in which it informs the Customer, among other things, of the conclusion of the contract and the expected delivery time. After the order has been placed, the contract may be freely modified or cancelled without consequences until it is fulfilled. This can be done by telephone or by e-mail. The contract concluded between the Parties in Hungarian for the purchase of goods qualifies as a written contract; the Service Provider files it and keeps it for 5 years after its conclusion. Registered Customers do not need a separate acceptance e-mail: after clicking the “Order” button, the contract, which qualifies as a written contract, is concluded between the Customer and the Webshop immediately.

1.5. Customer service and in-person order pickup

Office address: 8412 Veszprém, Kincsási utca 4, door 1
Phone: +36 30 333 0739
Central e-mail address: info@uplight.hu

2. Registration

2.1. Registration takes place under the Registration menu item on the home page by completing the form provided there, and consists of two parts. A preliminary data request (a freely chosen username, a valid e-mail address and a chosen password are required) is followed, after clicking the link sent in the e-mail validating the registration, by a more detailed personal data form, which may also be completed before placing orders. By registering on the Website, the Customer declares that they have read and accept the terms of this GTC and of the Privacy Policy published on the Website, and consent to the data processing described in the Privacy Policy.

2.2. The Service Provider bears no liability whatsoever for delivery delays or any other problems or errors attributable to data provided incorrectly and/or inaccurately by the Customer. The Service Provider is not liable for damages arising if the Customer forgets their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider treats each registration as a separate legal person. Previously recorded data can be changed after logging in, under the Edit personal data menu item available after clicking the Personal settings link; this may also affect the data of active orders. The Service Provider bears no liability whatsoever for damage or errors resulting from changes made by the Customer to the registered data.

3. Ordering

3.1. The essential properties and characteristics of the goods to be purchased, and the instructions for their use, can be found on the information page of the specific item, with the detailed actual properties of the goods contained in the instructions for use supplied with the product. It constitutes contractual performance by the Service Provider if the product has more favorable or advantageous properties than stated on the website or in the instructions for use. If you have any questions about a product before purchasing, our customer service will be happy to help. If you need more information than is provided on the website about the quality, basic properties, use or usability of any product in the Webshop, please contact our customer service, whose details can be found in section 1.5.

3.2. The purchase price is always the amount shown next to the selected product, which, unless otherwise indicated, already includes value added tax. The purchase price of the products does not include the cost of delivery.

3.3. The Service Provider reserves the right to change the prices of products that can be ordered from the Website, with the change taking effect upon its appearance on the Website. The change does not adversely affect the purchase price of products already ordered.

3.4. If, despite all the care of the Service Provider, an incorrect price appears in the Webshop, in particular an obviously incorrect price, e.g. one that differs significantly from the well-known, generally accepted or estimated price of the product, or a price of “0” HUF or “1” HUF appearing due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in light of which the Customer may withdraw from their intention to purchase.

3.5. We accept orders from registered or guest Customers through the Service Provider's website. Our system only accepts an order if the Customer fills in all fields required for the order completely, in good faith and with real data, and if our guest Customers confirm the confirmation message. (If the Customer fills in a field incorrectly or incompletely, they receive an error message from the Service Provider.) The Service Provider bears no liability whatsoever for delivery delays or any other problems or errors attributable to order data provided incorrectly and/or inaccurately by the Customer.

3.6. Orders can be placed in the Webshop either without registration as a guest customer, or after registering and logging in, using the Cart. The Customer can add the selected products to their Cart using the “Add to cart” link on the page describing the product details, which appears after clicking on each product. The contents of the Cart can be modified after clicking the “Cart” link, where the desired quantity of each product can be specified, and the contents of the Cart can be modified or deleted. Once the Customer has finalized the contents of the Cart, they place their order by clicking the “Order” button. From the summary page, by clicking the “Back” link, the Customer can again modify the contents of their Cart and other details as needed. The order is placed, i.e. the offer is sent, after clicking the “Order” button on the Cart summary page.

3.7. After receiving the Customer's purchase offer (order), the Service Provider is obliged to confirm the purchase to the Customer electronically (by e-mail), as described in section 1.4. If this confirmation is not received by the Customer within 48 hours of sending the offer, the Service Provider's obligation under the offer and any obligation of the Customer automatically terminate without any further conditions. If you do not receive the order confirmation message, please contact our customer service.

4. Shipping and payment terms

4.1. The Service Provider delivers goods ordered for home delivery using its own vehicles or a forwarding company. The shipping fee is borne by the Customer and is shown on the invoice. Our current shipping fees can be found at https://uplight.hu/szallitasi-dijak. If several orders are received from one Customer on the same day, they are counted separately for the purposes of the home delivery fee. If the Customer indicates this when placing the second order and, based on the Service Provider's feedback, it is still possible, the Service Provider may combine the orders; packages already dispatched cannot be combined afterward. The Service Provider reserves the right to change the shipping fee, with the change taking effect upon its appearance on the Website. The change does not affect the purchase price of products already ordered.

4.2. Once the order can be fulfilled, the Service Provider allows the Customer to choose a delivery time, which does not indicate a specific time but serves to select an approximate delivery window. The Service Provider is not in a position to undertake delivery at a specific hour. Delivery times published on the Website are for information only; the actual delivery time is always stated in the order confirmation.

4.3. Certain products may also be collected in person, subject to prior notice by the Customer, at the Service Provider's warehouse specified in section 1.5.

4.4. The Service Provider performs services ordered on the Website at the location stated in the order confirmation sent to the Customer by e-mail.

5. Right of withdrawal: method and consequences

5.1. A person qualifying as a consumer may withdraw from the contract within 14 working days without giving reasons. The method of withdrawal is governed by Government Decree 17/1999 (II.5.) on contracts concluded between distant parties. The Customer may exercise the right of withdrawal from the day on which they received the goods. The right of withdrawal can also be exercised in the case of personal pickup. The Customer may communicate their declaration of withdrawal to the Service Provider by telephone, by post or by e-mail, using the details listed among the Service Provider's information. When exercising the right of withdrawal, the Customer must arrange the return of the product at their own expense. The Customer may not return the product concerned by the withdrawal to the Service Provider cash on delivery; the Service Provider does not accept cash-on-delivery returns. In the event of withdrawal, the Service Provider may claim compensation from the consumer for damage resulting from improper use of the goods. Apart from this, the Customer bears no other costs in connection with the withdrawal. Please always return the product to our address at 8412 Veszprém, Kincsási utca 4, door 1! The Service Provider will refund the full amount paid by the Customer in accordance with the applicable legislation, without delay and at the latest within 30 days of the withdrawal.

5.2. The Customer may not exercise the right of withdrawal:

in the case of the sale of a product that is tied to the Customer's person, that was manufactured according to the Customer's instructions or at their express request, or that by its nature cannot be returned
if the Customer has opened the packaging, and in other cases specified by law.

5.3. The provisions of this section apply exclusively to Customers who conclude a contract for purposes outside the scope of their business or professional activity (consumers).

6. Warranty and guarantee

6.1. Mandatory warranty and guarantee

Under the Civil Code and Government Decree 151/2003, the Service Provider has warranty obligations for its products.
In the case of a consumer contract, under the Civil Code, the entitled party may enforce their warranty rights within a limitation period of six months from the date of performance; in the case of a consumer contract, however, the limitation period is two years. In the case of a consumer contract, the entitled party may raise their complaint within two months of discovering the defect.

6.2. The Customer may enforce their rights under the warranty during the warranty period starting from the date of performance by the Service Provider (the date of handover or commissioning).

6.3. The Customer is only entitled to enforce their warranty rights upon presentation or submission of the invoice issued by the Service Provider as proof of payment upon receipt of the product. The Customer must prove the fact of purchase beyond any doubt.

7. Liability

The information on the Website has been published in good faith, but it serves informational purposes only, and the Service Provider assumes no liability for the accuracy or completeness of the information. The Customer uses the Website solely at their own risk and accepts that the Service Provider is not liable for pecuniary and non-pecuniary damages arising during use, beyond liability for breach of contract caused intentionally, by gross negligence or by a criminal offense, or damaging life, physical integrity or health. The Service Provider excludes all liability for the conduct of users of the Website.

The Customer is fully and exclusively responsible for their own conduct; in such cases, the Service Provider will cooperate fully with the competent authorities to uncover infringements. The Service Provider is entitled, but not obliged, to check content that Customers may make available while using the Website, and with regard to published content, the Service Provider is entitled, but not obliged, to look for signs of unlawful activity.

Due to the global nature of the Internet, the Customer accepts that, when using the Website, they will also act in accordance with the provisions of the applicable national legislation. If any activity related to the use of the Website is not permitted under the law of the Customer's country, the Customer alone is responsible for such use.
If the Customer notices objectionable content on the Website, they must report it to the Service Provider without delay. If, acting in good faith, the Service Provider finds the report justified, it is entitled to delete or modify the information without delay.

8. Copyright

8.1. The Website is protected by copyright. The Service Provider is the copyright holder or authorized user of all content displayed on the Website and in the course of providing the services available through the Website: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the software and other solutions used, the idea and the implementation).

9. Legal remedies

9.1. Customer service: the customer service contacts specified in section 1.5.

9.2. Other legal remedies

Complaints to consumer protection authorities.

If the Customer notices a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. After assessing the complaint, the authority decides whether to conduct consumer protection proceedings. Conciliation board: for the out-of-court, amicable settlement of consumer disputes relating to the quality and safety of products, the application of product liability rules, and the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation board operating alongside the professional chamber competent for their place of residence.

Consumer Protection Inspectorate
(1052 Budapest, Városház u. 7, phone: 318-2681)

Veszprém County Conciliation Board
8200 Veszprém, Radnóti Miklós tér 1

Court proceedings.

The Customer is entitled to enforce their claim arising from a consumer dispute before a court in civil proceedings, in accordance with the provisions of Act IV of 1959 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.

10. Miscellaneous

10.1. The security level of the Webshop is adequate and its use poses no risk; however, we recommend taking the following precautions: use antivirus and anti-spyware software with an up-to-date database, and install your operating system's security updates. Purchasing on the Website assumes that the Customer is aware of the technical limitations of the Internet and accepts the possibility of errors inherent in the technology.

10.2. The Service Provider is entitled to unilaterally amend the terms of this GTC at any time. The Service Provider informs users of the amendments by e-mail before they take effect. When the amendments take effect, registered users must expressly accept them when logging in to the site in order to continue using it.

This English version is provided for information purposes. In case of any discrepancy, the Hungarian version shall prevail.